Official Customer Service Channel
The only official customer service communication channel of our website is the dedicated Contact page. All order consultation, shipping inquiry, return refund application, product consultation and policy questions need to be submitted through this unified channel. We do not provide other offline or third-party social platform customer service support.
Service Response Standard
Our customer service team will check and reply to all submitted service messages within normal business hours. We aim to solve all customer shopping problems efficiently and offer standard, polite and professional after-sales support for every order.
Unified Transaction Standard
All commodity pricing, order settlement, refund settlement and service compensation on this website adopt United States Dollar as the only unified settlement currency. No other currency settlement method is supported.
Service Scope Regulation
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Provide order status tracking and logistics consultation
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Accept 60-day return application and follow up whole refund process
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Answer questions about shipping rules, duty-free policy and product efficacy
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Handle abnormal order problems including parcel delay and logistics exception
Service Exclusion
Our customer service team will not respond to irrelevant spam messages, malicious harassment information and unreasonable demands beyond official store policies. We reserve the right to terminate service reply for abnormal malicious consultation messages.
